The Battle for the Internet: Seniors and Health (Part 2)

“I can’t even think about the Internet. Sometimes I imagine it like all the world’s newspapers taped together.” “I watch people who know how to use the Internet phones and I feel like I’m stuck in slow-motion, watching the rest of the world move by.” “I’d rather spend an hour waiting to speak to someone on the phone than try to find the answer online.” These are the voices of…

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The Battle for the Internet: Seniors and Health (Part 1)

First in a series of user experience and information architecture challenges to the public good When are the three most likely times a senior citizen will call a younger family member? The first two – holidays and birthdays – stand to reason, but the third – help with a technical task – suggest that some people in user experience are not doing their jobs. It is no secret that campaigns…

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